On June 18, 2007 DVCU converted to a new, more efficient card processor. We mailed a replacement VisaŽ Platinum card on June 8th to all members that had an open VisaŽ Classic or VisaŽ Gold card. If you did not receive your VisaŽ Platinum card please contact a credit union representative at 602.375.7300 or 800.579.5051.

You may need to activate the card. To activate the card call 800.216.4223 and have your Personal Identification Number (PIN) assigned to the VisaŽ Platinum card available. If you need further assistance please contact a credit union representative at 602.375.7300 or 800.579.5051.

The VisaŽ Platinum card is a credit card and replaces your VisaŽ Classic or Gold credit card.

As a protective measure PIN mailers do not indicate the name of the financial institution. If the PIN is stolen from the mail, the thief can't identify what it is for. The PIN mailer does contain the last four digits of the VisaŽ Platinum card number so you can match them up once the card arrives.

Contact a credit union representative at 602.375.7300 or 800.579.5051 or visit a Deer Valley Credit Union branch.

We converted to a new, more efficient processor. The conversion required us to reissue our entire card portfolio. The change provides our cardholders improved fraud protection, more flexibility in the event a card is lost or stolen, and transactions and payments are authorized in real-time.

Yes, you can customize your PIN. Click here for more information.

The PIN is needed to activate your VisaŽ Platinum card. It is also used to access your VisaŽ credit line at an Automated Teller Machine (ATM). Cash taken from an ATM is posted as a Cash Advance on your monthly credit card statement. Cash advances are always subject to finance charge from the transaction date.

If you have VisaŽ accounts opened under multiple member account numbers you would have received a card for each account. We did have a few instances where multiple cards were issued in error. If you think this may be the case please contact a credit union representative at 602.375.7300 or 800.579.5051.

If your name is not printed correctly please contact a credit union representative at 602.375.7300 or 800.579.5051 and we will reissue a card with the proper format or spelling. You can continue to use the card you received until your new one arrives. Your new card will arrive within 7 - 10 business days.

You will receive a VisaŽ statement for each "L42 or L43" loan type you have. If you have a joint account with two separate card numbers under one loan type you will only receive one statement.

The transaction history will continue to be listed together in date order. Our eService team has the ability to research which cardholder performed the transaction. If you need this information please contact a credit union representative at 602.375.7300 or 800.579.5051.

Sign on to DVCU's Remote Banking to see your credit card balance, transaction history and much more. If you are not signed up for Remote Banking contact a credit union representative at 602.375.7300 or 800.579.5051 or visit a Deer Valley Credit Union branch.

There are no changes to the viewing of your VisaŽ account in Remote Banking.

Your interest rate did not change however; lower rates are available (subject to approval).

Interest rates are tiered based on your FICO score. Click here for more information.

There are several ways to apply:

• If you have enrolled in Remote Banking you can apply online by selecting Apply for Consumer Loan under the Loans icon.
• If you have not enrolled in Remote Banking you can still apply online. Click here to apply today.
• Apply by phone at 602.375.7300 or 800.579.5051.
• Visit a Deer Valley Credit Union branch.

• Improved fraud protection
• A unique card number for each cardholder allows for flexibility in the event a card on the account is lost or stolen
• Transactions and payments are authorized in real-time giving you access to your entire available credit line 24/7